Privacy Policy

1. Introduction

Welcome to 24/7 Live Chat ("we", "our", "us"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our live chat platform ("Platform"). By accessing or using our Platform, you agree to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our Platform. The Platform is operated by Borderless Ltd, located at 128 High Street, Herne Bay, Kent, CT6 5JY, United Kingdom.

2. Information We Collect

• Personal Information: When you register for an account or use our Platform, we may collect personal information such as your name, email address, phone number, and other contact details.
• Customer Data: In the course of providing our live chat services, we may collect information related to your customers' interactions, including chat transcripts and any data they provide during their interactions.
• Usage Data: We collect information about how you and your customers use our Platform, including IP addresses, browser types, and usage patterns.

3. How We Use Your Information

• To Provide Services: We use your personal information to manage your account, provide our live chat services, and communicate with you about your subscription and support.
• To Improve Our Services: We use usage data to enhance the functionality and performance of our Platform and to develop new features.
• For Legal Compliance: We may use your information to comply with legal obligations, respond to requests from law enforcement, or protect our rights and the rights of others.

4. Data Protection and Security

• GDPR Compliance: We are committed to GDPR compliance and ensure that your personal data and your customers' data are handled in accordance with applicable data protection laws.
• Data Security: We implement reasonable and appropriate security measures to protect your personal information and customer data from unauthorised access, use, or disclosure.

5. Sharing Your Information

• With Third Parties: We do not share your personal data or your customers' data with third parties without your consent, except where required by law or as necessary to provide our services (e.g., with third-party service providers who assist us in operating the Platform).
• Data Access: Our chat agents have access to the data necessary to provide live chat services but do not access or share data outside the scope of their duties.

6. Access to Your ERP & CRM

• For certain subscription plans, you may need to provide access to your ERP or CRM systems. This access allows our chat agents to verify customer information relevant to live chat interactions.
• Data Protection: Any information accessed through your ERP or CRM is used solely for the purpose of providing the live chat services. We do not share this information with third parties.

7. Your Rights

• Access and Correction: You have the right to request access to your personal information and to request corrections if the information is inaccurate or incomplete.
• Deletion: You may request the deletion of your personal information, subject to certain legal obligations and the need to retain information for the provision of our services.
• Objections: You can object to the processing of your personal information in certain circumstances, including direct marketing.

8. Cookies and Tracking Technologies

• Cookies: We use cookies and similar tracking technologies to enhance your experience on our Platform, track usage, and analyse trends. You can manage your cookie preferences through your browser settings.
• Third-Party Cookies: Our Platform may include cookies from third-party service providers. We do not control these cookies and recommend reviewing their privacy policies.

9. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of the Platform constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

24/7 Live Chat
Borderless Ltd
128 High Street
Herne Bay
Kent, CT6 5JY
United Kingdom
Email: info@247livechat.co.uk