HOW IT WORKS

Friendly 24/7 live chat
support for your visitors

FREE ADVERTISING

It's easy, affordable and can help you stop loosing customers from your website and increase sales

Word of mouth is the most cost-effective and powerful marketing strategy available. To receive outstanding feedback from your customers and encourage further recommendations, it is essential to provide a unique and pleasant experience with your company. We are here to help you achieve that and much more!

Check all the features

How it works

Our live chat team can handle almost any type of enquiry from your website visitors or customers. Depending on the level of information access you provide, we can offer an enhanced customer experience for your clients.

Bronze - Knowledge Base

24/7 Live Chat can convert website visitors into leads by answering general enquiries from potential customers and directing them appropriately, using the knowledge base about your business.

Silver - Virtual Assistant

For this subscription package, you can create a restricted account in your CRM or ERP to enable our team to promptly answer various customer enquiries related to deliveries, complaints, returns, and more.

Gold - Supervisor

With the Supervisor package, we maintain constant contact with you or a representative from each department of your company via WhatsApp, enabling us to answer more complex questions.

Knowledge base and Enquiries Scenarios builder

Every business is unique. Based on your profile and subscription, we will collaboratively create a list of scenarios and determine how each case should be handled. For example, customers seeking a quotation can be asked to email or call you, or we can collect their request and forward it to you for direct follow-up. Customers enquiring about order status can be guided on how to track their order on your website, while suppliers can be directed to email invoices to a specific department. Each department can have distinct procedures tailored to your business operations. Our staff will adhere strictly to these procedures, based on the information available in our ERP system, to which you will also have access.

Our staff training

Once we have determined how to handle every type of enquiry from your website visitors, we will input the details into our internal ERP system and begin training our staff.

Please note that you will have real-time access to view our interactions with your visitors and can intervene at any time if necessary.

Quick integration, no coding required, great results

Regardless of the platform you use for your website, whether it’s WordPress, Wix, Shopify, WooCommerce, or any other, our live chat plugin can be integrated with just a simple copy and paste of a short code. If you can’t do it yourself or don’t have someone to do it for you, we can handle it completely free of charge.

The live chat windows can be customised to match your website's colours and theme; avatars can be added to align with your corporate identity, and trigger messages can be configured as you wish.

Start now and stop missing opportunities

With 24/7 Live Chat, you can keep your existing customers happy and convert your website visitors in to leads.